FAQ

We deliver our Products throughout the World on the following basis:

(a) For delivery throughout the United Kingdom we use Royal Mail to a UK registered address and costs apply for Second Class delivery for standard delivery. For next day delivery, we use DHL to a UK registered address and costs apply for next working day.

(b) International Deliveries are made through our preferred suppliers depending on the location and you will be advised of delivery costs prior to checking out. You may have to pay import duties and taxes which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance.

(c) For delivery options on bulk orders please contact us on Info@SpecialKids.Company

(d) We will dispatch stocked items as soon as reasonably possible and within 24 to 48 hours after receipt of your order. If stock is unavailable, we will advise you on the new delivery date.

(e) We aim to deliver orders within 2 to 3 business days within the UK and within 1 to 2 weeks internationally.

(f) We are not responsible for delays outside our control. If our supply of the Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Products you have paid for but not received.

(g) Our delivery services do not include PO Boxes.

(h) The Product will be your responsibility from the time we deliver the Product to the address.

(i) We may have to suspend the supply of a Product to:

(a) deal with technical problems or make minor technical changes;
(b) update the Product to reflect changes in relevant laws and regulatory requirements.

1.       Exchanges and Returns Policy

1.1       We hope you are completely happy with your Product but if you are not there is no need to worry. We will be pleased to exchange or have a Product returned to us at our discretion.

1.2       If what you have bought is faulty, misdescribed, the wrong order or you have simply changed your mind you may have a legal right to end the contract. To end the contract with us, please let us know by doing one of the following:

(a) Phone or email. Call customer services on +44 (0) 121 354 6543 or email us at help@SpecialKids.Company. Please provide your name, home address, details of the order and, where available, your phone number and email address.

(b) Return the Product in its ORIGINAL CONDITION & PACKAGING* via Royal Mail to SpecialKids.Company, Concorde House, Union Drive, Sutton Coldfield, West Midlands, B73 5TE together with proof of purchase and be sure to obtain proof of postage via the Royal Mail. You must also include either the returns form or a note stating your contact and order details and whether you are wanting a refund or an exchange. If this is not included, it could result in a delay.

*When returning our products, please package items within a postage bag and do not place shipping labels on our product packaging. We reserve the right to deduct money or refuse a refund if the original packaging is damaged beyond use see clause 1.7

(c) In all circumstances including where you are exercising your right to change your mind you must pay the costs of return.

(d) Please note that we are not responsible for any delays in the Product being returned to us.

(e) Returns from overseas customers must be made via a registered trackable service with proof of postage.

(f) Please note that refunds may take up to 7 days to be refunded into the system and a further 3-5 days to appear on your bank statement.

1.3      If you have just changed your mind about the Product you may be able to get a refund if you contact us within 14 days of placement of your order. You will have to pay the costs of return to us.

1.4       We will not accept returns or exchanges of the Product where it is purchased directly via one of our stockists. In these cases please see the individual stockist's policy on return and exchange.

1.5       Your legal rights under the Consumer Contracts Regulations are set under the Right Under the Consumer Contracts Regulations 2013 where a 14-day period to change your mind applies and the consumer pays the cost associated with its return. 

1.6       We reserve the right on a case-by-case basis to refuse the return and refund of the goods at our discretion. You do not have the right to change your mind, exchange or return Products where they have been worn or soiled and each returned Product will be inspected on an individual basis. Returns should be in the original state, unused and in the original packaging.

1.7       We will refund you the price you paid for the Products by the method you used for payment. However, we may make deductions from the price. Deductions from refunds will be made on the price you paid for the Product to reflect any reduction in the Product's value if this has been caused by your handling of the Product or the Product's value has been reduced, including damage to the original packaging.

1.8       We may end the contract for a Product at any time by contacting you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products;

(c) you do not, within a reasonable time, allow us to deliver the Products to you or collect them from us;

1.9       We reserve the right to withdraw the Product. We may write to you to let you know that we are going to stop providing the Product. We will let you know at least 7 days in advance of our stopping the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided and or suggest replacements

Adaptive clothing is designed to make dressing easier for children with additional needs.

For sensory-sensitive children, this means:

• Fewer irritation points
• Predictable comfort
• Less distress during dressing

It may also include features that:

• Support independence
• Reduce undressing
• Help manage diaper access

KayCey Zip Backs provide discreet protection and an extra layer of warmth for you child, while also allowing east access for diaper changes.With full coverage that can only be removed by a parent or caregiver, they’re an ideal solution for everyday wear and especially helpful for children who tend to undress.

For daytime use, we recommend the popper vest, as it allows for quicker, easier access for parents or caregivers when changing clothing or diapers.

Many children remove clothing due to sensory discomfort, not behavior.

Common triggers include:

• Seams rubbing together
• Tags causing irritation
• Fabrics feeling too tight, stiff, or "wrong"

Some children also remove clothing to access their diaper or as part of a repeated behaviour.

What helps:

Clothing designed with:

• Soft, sensory-friendly fabrics
• Flat or reduced seams
• Secure fastenings (like back zippers)

These features can help children stay dressed longer and more comfortably.

Yes - and this is very common.

Many children stick to one “safe” outfit because it feels predictable.

The goal isn’t to force change, but to:

• Introduce similar-feel alternatives
• Reduce sensory discomfort
• Gradually expand what they tolerate

Many families find that once something works, they:

• Buy multiples
• Stay with the same style long-term